PLEASE READ THIS BEFORE PRE-ORDERING
A pre-order is the advance purchase of an item that is not yet available. Pre-ordering ensures you receive the item as soon as it is available. We generally offer a generous discount on pre-order items. Prices revert to regular retail prices when the items arrive. Payment is due at the time the order is placed.
We provide an estimate of when the item is expected to arrive. While not the norm, on occasion items may be delayed by the manufacturer/supplier, customs, shipping companies or for other reasons beyond our control.
Orders containing pre-order items will be held until all items are in stock. Please do not order in-stock and pre-order items on the same order unless you are willing to wait on the pre-ordered portion of your order.
If an item is out of stock when we place the order with our supplier we will contact you and offer you another item or colour, backorder the item or offer you a full refund. Sometimes we are unaware that an item has not been included in the shipment from our supplier until the shipment arrives. If this happens we will offer the same three options – choice of different item, backorder or full refund.
We do our best to ensure pre-ordering runs to schedule.
Most of our dies and embossing folders are sent with Free Shipping (within Australia). These items are sent in a sturdy envelope but are not tracked, so if the item is damaged or lost in transit there is no compensation available.
For international orders we will email you a separate PayPal Payment Request for shipping costs after the order is placed as free shipping is available within Australia only.
We STRONGLY recommend you select to ship these items by Registered Post. A Registered Post label may be purchased here