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Returns policy

All goods sold in Australia come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement/credit or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

Cardmaking Online will take every precaution to ensure that the goods supplied are in perfect condition and securely packaged when despatched.  If the goods supplied, do not meet your expectations or are different to those ordered, please contact us by email at sales@cardmakingonline.com.au  within 7 days of receipt to organise an exchange, credit or refund.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

We recommend you carefully preview any orders before finalising your order. Refunds will not be given for books, CD's, DVD's, stitching patterns or sale items.

If approval has been obtained for a refund or exchange, products must be returned in their original unopened packaging - unless faulty.

Any loss or damage incurred during delivery is at the risk of the purchaser, insurance can be arranged if required by selecting "Postage Insurance" from the main menu.

For all returns other than products incorrectly supplied or faulty, the costs of return postage is the responsibility of the person returning the product/s. If we (or the manufacturer) determine that the product is defective, we will issue a credit/refund for the original purchase price of the product.

For all other returns contact us to receive your Return Authorisation.
You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us. Do not write on or attach labels to the product being returned, otherwise the return may not be accepted.


Address the package to the following address:

Cardmaking Online
41 Golf Links Drive
Watanobbi NSW 2259

We recommend that products returned by post be sent by Registered Mail if a large letter (all parcels sent with Australia Post include tracking now). We accept no responsibility for loss or damage occurring in transit. If a product is not returnable under this policy and/or is not returned to us in the original unopened packaging, it may be returned to you at your cost.