Shipping Policy

Terms & Conditions

 

Shipping within Australia

Cardmaking Online ships items within Australia by Australia Post, Fastway & Toll Couriers. We reserve the right to select the shipping method used. Our shipping charge is a flat rate of $8.95 for parcels. If the combined order weight is less than 250grams and the items fit into a large envelope the rate is $5.50 - $6.00, if the combined weight is less than 125g and the items fit into a large envelope the rate is $2.50 - $3.00. We offer Free Shipping on orders over $75 in value (excludes some machines).

 

Free Shipping Items

You may add Shipping Protection for $1.50 from the main menu if your parcel order has Free Shipping. This ensures that you will be compensated if your order goes missing or is damaged in the post.

Select Registered Post from the main menu for free shipping items that will fit in an envelope e.g. dies, embossing folders, stickers etc. This will protect your item if it goes missing or is damaged in the post.

You may also select to have free ship items signed for at the delivery address as we send parcels without requiring a signature on delivery.

 

 

Express Post

Express Post is available and refers to the transit time between order postage and delivery to you and is provisioned by the Australia Post Express Post Network originating from Central Coast NSW to destinations within Australia.

Prompt delivery is given to destinations outside the Express Post Network. Freight charges are governed by the applicable Australia Post Express Post rate.

Express Post orders are not handled with priority before dispatch - Express Post is a shipping method only.

 

Freight Protection

Parcels are tracked but not insured against loss/damage in the post. We take care to pack your items in a manner that ensures they reach you in perfect condition under reasonable handling during shipping, however items can sustain rough treatment in transit from time to time and may be damaged.

Cardmaking Online is not responsible for items that are lost or damaged by Australia Post, Fastway Couriers or other shippers we use, and there is no compensation available from Cardmaking Online for lost and/or damaged items.

Postage losses do happen on occasion. 

We strongly suggest you select Freight Protection when selecting your shipping method during checkout.

We post from Wyong, Central Coast NSW and deliveries from our location are not always included in the Australia Post Express Post Network (e.g. Perth is included but not suburbs of Perth). If your location is not in this next business day delivery network the order will receive priority delivery from Australia Post but will take longer depending on your location. You have the option to select Toll Express Courier next business day delivery as an alternative, but they do not deliver to PO Boxes or Parcel Lockers.

 

Lost or Damaged items

 If the order is shipped by Australia Post we will make a claim for compensation on your behalf if the item is lost or damaged in the post, but, reimbursement is made at the discretion of Australia Post and usually only if insurance (freight protection) is purchased. Australia Post and other shipping companies otherwise generally (but not always) only reimburse the postage cost and not the cost of the goods unless the items are insured (i.e. you have selected Freight Protection). Please advise us if your parcel is missing or damaged and we will submit a claim on your behalf.

 

Order Processing

Orders are usually posted within 1-3 business days of receiving cleared payment unless we are experiencing a heavier than usual volume of orders.  If for any reason it will take longer we will contact you to inform you of the delay and the reason and offer any alternative options if available. Exception to this is pre-orders where delivery is 3-4 weeks.

We are an online business and all orders are posted - NO PICKUPS OR DROP IN'S (shoppers) are allowed at our operation premises - sorry NO EXCEPTONS!

 

International Orders

 We charge the standard Australia Post rates depending on your location, plus a $4 postage & handling fee on all international orders. Shipping charges are determined by total order weight and country. You can easily calculate postage in the shopping cart before checkout.

Free shipping items are available for domestic shipping only. We will send you a PayPal Payment Request for shipping costs for items marked as "free shipping" 

Cardmaking Online is not responsible for international customs duties, taxes etc.

 On occasion our website will calculate international shipping incorrectly due to lightweight items that are bulky and do not fit into large letter size packaging e.g. gilding flakes, texture paste, gilding wax and some adhesives. If we find there has been an overcharge of shipping we refund the difference once your order has been shipped.

 

International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

 

Please check with your country’s customs office to determine what these additional costs will be prior to buying.

 

 

Check shipping costs while placing an order

To check shipping costs while ordering go to "View Cart" in top right hand corner and click on the "Estimate Shipping & Tax" option under the order subtotal to display available shipping options.

 

Stock Availability

While we make every effort to keep our online store stock counts correct, from time to time items do run out, are placed on back order by our suppliers or are discontinued. If an item is unavailable after you have placed an order we will contact you by email and ask you if you would like to choose a substitute item or wait for new stock to arrive. If we have not received a response from you within two days we will ship the order minus the item and refund you the item price.

Pre-Orders

 

Please note that a $5 cancellation fee per item will be charged for orders cancelled after we have ordered from our supplier.